FAQ's

1. What is a VPS Server?

A virtual private server (VPS) is created through the process of virtualization, by which a virtual replica of a physical server is created. A VPS is like having access to your own personal server with an allocated number of resources and choice of a pre-installed operating system. It is an isolated microsystem based on a shared server. Since a VPS is self contained, you have full control of your server setup and are responsible for all updates and security. You can also choose to opt for our managed service.

2. Why do you need a VPS Server?

If you know your site is going to enjoy a high amount of traffic, a VPS is a safer option than shared hosting options. VPS is also a great option if you have a number of websites to host and want to enjoy the ability to tweak their setup behind the scenes.

A VPS server works hard when it is needed, with burstable memory that kicks in when site traffic picks up. You can also reap the benefits of dedicated bandwidth, CPU, disk space and RAM. VPS servers remove any limitations, allowing you complete flexibility. However, we still offer excellent technical support should you need it.

3. What is VPS Hosting?

VPS Hosting is a halfway point between shared hosting and a dedicated server. The VPS is created on a shared server but is self contained with its own configuration. VPS Hosting gives you more flexibility and access to more resources than shared hosting, making VPS ideal for a growing business or platform.

4. How to secure my VPS Server?

All data is stored on a RAID10 SAN, and your backups will be stored away from the primary data store, therefore adding extra peace of mind. We recommend configuring iptables on all VPS servers, as well as keeping patches up-to-date to keep your systems secure.

5. How to connect to VPS?

You can connect to your VPS through SSH and PuTTY or Remote Desktop.

6. Account information not received?

After an order is placed, an Account Information email is sent to you. Sometimes this email can be delayed or marked as spam depending on your email provider. In the event that this occurs, please check your spam and junk email folders.

7. What payment methods do you accept?

We accept Nigerian Credit/Debit Cards, and some selected International Cards. Your card is not accepted? Not too worry, Contact us to make other arrangments

What are the nameservers?

The nameservers for our Web Hosting packages are as follows:

ns1.nexxyhost.com.ng

ns2.nexxyhost.com.ng

We utilize a DNS cluster so it doesn't matter which server you're on, you don't need to worry about looking for specific nameservers.

6. Do you offer free SSL certificates?

We currently utilize AutoSSL from cPanel, this automatically installs free SSL certificates on your sub/addon and main domains. The best thing is, it's all automatic, you don't need to do anything! On new orders, it may take up to 12 hours for AutoSSL to detect your account and activate a free SSL on your domain(s).

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